![]() ![]() Please include your name, phone number, and specific application name, detail of the issue and error messages, if any, in your description of the problem within the email message to ensure efficient resolution. Please include your name, phone number, and specific application name, detail of the issue and error messages, if any, in your description of the problem within the email message to ensure efficient resolution.Īll other Times, contact the Customer Service Center at the appropriate Springfield or Chicago number listed above or send an email to password resets will be conducted over the telephone by DoIT CSC staff. Technical Support Week Days (8A-5P, Monday-Friday)Ĭontact the IDPH Helpdesk at 86 or via email at for Portal access and web-based application support. Individuals interested in receiving a vaccine should not enroll in ICARE, but may contact their local health department for additional information.)įor Technical Support issues (anything except Password Resets), please contact the DoIT Customer Service Center (CSC) at the appropriate number listed below. Register for a Portal Account (The ICARE system is used by providers to enter patient vaccine administration information. In order to utilize this solution, you must have an email address that is individual to you only, no shareable email addresses are allowableįor step-by-step instructions on the new self-password reset process, click here. To reset your password without calling the IDPH Helpdesk or the State of Illinois DoIT Customer Service Center, go to DoIT Identity Management and follow the prompts. ![]() IDPH has a new and easier way to RESET your own password! Some portal applications may not function properly with other browsers such as Mozilla Firefox.Ĭurrent Users: click here to access the portal: DPH Portal Login Requirements: To access the IDPH Web Portal, users must be running Internet Explorer 9.0 or higher.
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